Privacy Policy

Healthy Nation Lab

Introduction

This Privacy Policy describes how HEALTHY NATION LAB and its affiliates (collectively referred to as “Healthy Nation Lab”, “we”, “our”, or “us”) collect, use, share, protect, or otherwise process your information/personal data through our website https://healthynationlab.in/ (hereinafter referred to as the “Platform”).

You may browse certain sections of the Platform without registering with us. We do not offer any products or services outside India, and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information, or availing any product or service, you expressly agree to be bound by this Privacy Policy, our Terms of Use, and applicable service terms, and agree to be governed by the laws of India. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect personal data when you use our Platform, book lab tests, avail services, or otherwise interact with us.

• Name
• Age / Date of Birth
• Gender
• Address
• Mobile Number
• Email ID
• Health-related information required for lab testing
• Payment details (UPI, cards, bank account, etc.)
• Identity or address proof if required

Sensitive personal data such as health information and payment details are collected only with your explicit consent and in accordance with applicable laws.

You may choose not to provide certain information; however, this may limit your access to specific services.

We may also collect aggregated data relating to user behavior and preferences to improve our services.

⚠️ Important Notice: Healthy Nation Lab will never ask for your debit/credit card PIN, net banking password, or OTP via call, SMS, WhatsApp, or email.

Use of Information

• Provide diagnostic and laboratory services
• Process bookings, payments, and reports
• Improve customer experience
• Send service-related communications
• Resolve complaints and disputes
• Inform about offers and health packages
• Conduct research and analysis
• Prevent fraud and ensure security
• Comply with legal obligations

Sharing of Information

Your personal data may be shared with internal teams, diagnostic partners, healthcare professionals, logistics partners, payment gateways, and IT service providers strictly on a need-to-know basis.

We may disclose information to government authorities or law enforcement agencies if required under applicable law.

Security Precautions

We implement reasonable security measures to protect your data. However, no online transmission is completely secure, and users are responsible for maintaining the confidentiality of their login credentials.

Data Retention & Deletion

Personal data is retained only as long as necessary or as required by law. You may request account deletion by contacting us. Deletion may be delayed due to legal or service-related obligations.

Your Rights

• Access your personal data
• Correct or update information
• Withdraw consent (subject to limitations)

Consent

By using the Platform, you consent to the collection, use, storage, and disclosure of your personal data. You also consent to receive communications via call, SMS, WhatsApp, or email.

Consent withdrawal requests can be sent with the subject line: “Withdrawal of consent for processing personal data”.

Changes to this Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page. Users are encouraged to review it regularly.

Contact Us

📧 Email: healthynationlab@gmail.com
📞 Contact: +91-9958957496 | +91-9958957497